Deloitte and Google Public Sector have introduced the Elevating Digital Government Experiences (EDGE) platform, a cutting-edge solution powered by Google Cloud generative AI. This platform aims to assist government agencies in delivering timely information and services to the public more effectively.
Functioning as a 24/7 concierge service, the EDGE platform offers quick responses to common questions from constituents, thereby accelerating service delivery. With the ability to comprehend various inputs and queries, it generates clear and concise responses. Additionally, the platform automates tasks such as document analysis, application processing, and data retrieval, while leveraging data insights to continually enhance government service offerings.
Jason Salzetti, principal at Deloitte Consulting LLP, emphasized the transformative potential of the EDGE platform in facilitating secure and efficient interactions between government agencies and citizens. Powered by advanced AI models, it aims to meet constituent service expectations by providing timely information and resources.
Karen Dahut, CEO of Google Public Sector, highlighted the complexity of meeting constituent needs and stressed the importance of the EDGE platform in addressing these challenges. Through collaboration with Deloitte, Google aims to develop citizen-facing services powered by AI to solve critical problems and deliver tangible results.
The EDGE platform is adaptable to various user needs and can enhance a wide range of customer experience scenarios. It utilizes Google AI tools, enhanced by Gemini, to provide multilingual, channel-agnostic, and intuitive conversational capabilities.
The platform supports diverse scenarios, such as assisting military veterans in understanding and applying for benefits, serving as a central hub for business-related government services, and simplifying the application process for health and human services benefits. Google Cloud’s Document AI and VertexAI capabilities enable document analysis, personalized recommendations, and streamlined application processes.
In October 2023, Deloitte and Google Public Sector expanded their alliance to accelerate innovation and utilize new technologies like GenAI to address complex problems for government and higher education clients. The launch of the EDGE platform builds on the alliance’s success in supporting government agencies and higher education institutions in transforming service delivery experiences to meet constituent needs.
