Cognizant has joined forces with ServiceNow to enhance its WorkNEXTÔ modern workplace services solution. This partnership aims to improve employee tools, digital and conversational functions, and self-services, with a focus on increased adoption of AI for technology enterprises. The integration will enable clients to benefit from significantly reduced lead time for deploying and training AI systems, as well as more efficient dismissal and adoption.
Cognizant’s WorkNEXTÔ is designed to prioritize the user experience in workplace transformation. The collaboration with ServiceNow will incorporate generative AI capabilities into the solution, enhancing employee self-service and promoting the consumption of generative AI technology in enterprises.
The goal is to shift from a transactional experience model to a ‘total experience’ model for enterprise clients, emphasizing experience engineering, execution, and engagement solutions.
Anna Elango, EVP at Cognizant Core Technologies & Insights, emphasized the potential of generative AI to shape the future of work by providing more intuitive and personalized experiences for employees. The enhanced WorkNEXT offering exemplifies the value of the partnership with ServiceNow, combining Cognizant’s solutions with ServiceNow’s platform for the benefit of clients.
The collaboration with ServiceNow will integrate Cognizant’s WorkNEXT engagement solutions with ServiceNow’s Now Assist and Employee Endpoint Experience Technology. This combination is expected to result in reduced lead time to deploy and train AI systems, predictive intelligence for IT support, user sentiment analysis, and co-pilot guidance, facilitating faster resolutions to user issues.
CJ Desai, President and COO at ServiceNow, emphasized the importance of investing in technology that elevates the employee experience in the race to digitally transform businesses. The partnership with Cognizant focuses on applying cutting-edge technology like generative AI to empower employees, enhance their satisfaction, and enable them to deliver better results for customers.
The enhanced platform features pre-configured solutions, a library of reusable generative AI configurations, and multi-tool integrations. It aims to provide clients with digital and conversational functions, self-healing and automated capabilities, rapid responses, and ease of adoption and quick deployment.
Cognizant, with its expertise in consulting, advisory, deployments, and managed services across modern workplace services, coupled with experience in AI and automation, aims to accelerate its journey to establishing a $1 billion combined business through its ongoing strategic collaboration with ServiceNow.
