Infosys, a global leader in digital services and consulting, has unveiled a groundbreaking partnership with Pacific International Lines (PIL), a prominent shipping company based in Singapore. This collaboration aims to revolutionize the logistics and shipping sectors, advancing PIL’s digital transformation journey to unprecedented levels.
In this strategic alliance, Infosys is tasked with modernizing PIL’s customer portal, heralding a new era of digital connectivity for the shipping giant. With PIL’s extensive presence across Oceania, Asia, Africa, the Middle East, and Latin America, Infosys emerges as a formidable ally in the endeavor to enhance connectivity across PIL’s diverse markets. The technological revamp is not limited to enhancing web and mobile applications for an enhanced customer experience but also focuses on ensuring scalability and adaptability to the evolving demands of the logistics industry.
Lionel Patrice Chatelet, Chief Commercial Officer at Pacific International Lines, expressed his excitement about the partnership, emphasizing the need for a partner who can provide both technology solutions and advisory support for the transformation journey. The collaboration with Infosys is seen as highly advantageous due to Infosys’s blend of technical expertise and collaborative approach. This synergy aligns with PIL’s ambitious vision for digital transformation.
Similarly, Karmesh Vaswani, EVP & Global Head Retail, Consumer Goods & Logistics at Infosys, emphasized the company’s deep commitment to the venture. He highlighted Infosys’s domain expertise in multimodal logistics and its dedication to delivering innovative solutions that address current needs while anticipating future industry trends. Vaswani’s remarks underscore Infosys’s strategy of leveraging its AI-powered Infosys Topaz suite to introduce transformative digital solutions that prioritize simplicity, intuitiveness, and user experience.
Pacific International Lines, with its illustrious history dating back to 1967, has evolved into the 12th largest container shipping line globally and the largest home-grown carrier in Southeast Asia. Its diverse operations across container and multi-purpose vessels, as well as involvement in container manufacturing, depot, and logistics services, position it uniquely to benefit from Infosys’s digital overhaul.
This strategic partnership, aligned with PIL’s ‘Driving Connectivity’ mission and commitment to achieving Net Zero emissions by 2050, represents a significant stride toward fostering a more connected, sustainable, and digitally empowered future for the shipping and logistics industry. As Infosys and PIL navigate the complexities of digital transformation, their collaboration stands out as a testament to innovation and collaborative success on the global stage.
