StarHub and Singtel have emerged as the top performers in 5G experience, securing multiple awards in the latest Opensignal Mobile Network Experience Report for Singapore. The report covers the 90-day period from August 1, 2023, to October 29, assessing the mobile network experience provided by Singapore’s four national operators.

StarHub secured five awards outright and shared first place in four categories, making it the leader in this quarter’s report. Singtel closely followed, with five first-place wins and one shared win less than StarHub. M1, partnering with StarHub for 5G network infrastructure, won three joint first-place awards but missed out on the 5G Live Video Experience category.

Opensignal did not provide reasons for M1’s loss in this specific category despite reaching out for clarification. In contrast to the previous report, Singtel emerged as the outright winner in the 5G Download Speed category, replacing the joint winners StarHub and M1. Singtel also led in 5G Download Speed, 5G Upload Speed, and 5G Coverage Experience categories.

StarHub secured the first position in four out of five Overall Experience categories: Video Experience, Live Video Experience, Games Experience, and Download Speed Experience. The wins for both Singtel and StarHub are noteworthy as the industry prepares to shut down 3G networks by the end of July 2024. Retailers will no longer be able to sell 3G mobile phones or 4G phones requiring 3G for voice calls starting February 1, 2024, according to the Infocomm Media Development Authority (IMDA).

The transition from 3G to 5G is expected to enhance capacity, speeds, and overall user experience, paving the way for a more advanced and efficient mobile network landscape in Singapore.