Singapore-based insurance company Singlife has chosen software vendor Qlik as a strategic partner to expedite its digital transformation journey. The collaboration aims to bolster Singlife’s digital agility and analytics capabilities, enabling the provision of value-driven digital financial services and improved customer support.

Qlik’s cloud data integration and visualization solutions will play a pivotal role in leveraging customer insights for Singlife, focusing on aspects such as claim processes and service inquiries. These insights empower Singlife’s staff to make informed decisions, reduce conflicts, and enhance the overall customer experience for over a million customers in Singapore and Southeast Asia.

As part of its cloud-first strategy, Singlife is set to transition its business analytics infrastructure to the cloud in 2024. The adoption of Qlik Cloud will provide Singlife with artificial intelligence-driven data integration and analytics solutions. This technology can be scaled to support claims resolution processes and facilitate the introduction of new services, aligning with Singlife’s commitment to staying at the forefront of technological innovation.

Singlife’s move towards a cloud-based analytics infrastructure reflects a broader industry trend as companies increasingly recognize the scalability, flexibility, and efficiency benefits offered by cloud solutions. By harnessing Qlik’s expertise, Singlife aims to enhance its digital capabilities, offering more seamless and data-driven financial services to its customers.

This strategic partnership highlights the growing importance of data analytics and cloud integration in the insurance sector, emphasizing the role of technology in providing personalized, efficient, and customer-centric solutions in the digital era.