Generali Thailand, a prominent player in the global insurance sector and part of Assicurazioni Generali, has successfully cut down Application Development and Maintenance (ADM) costs by an impressive 12% through the adoption of CAST Imaging and its Structural Risk Extension. The implementation is a crucial part of Generali Thailand’s development processes for key customer-facing applications, including the robust Customer Engagement Platform.

Leveraging CAST software intelligence technology, Generali Thailand has streamlined software release cycles, resulting in faster and more reliable outcomes. This approach has proven especially effective for applications with extensive codebases developed both in-house and by ADM partners. The enhanced efficiency has allowed Generali Thailand to adapt to the rapidly evolving needs of its growing customer base, particularly in delivering comprehensive insurance solutions.

The deployment of CAST’s Structural Risk Extension, commonly known as dashboards, has played a pivotal role in providing insights into the condition and inner workings of custom-built applications. This has facilitated knowledge sharing among teams, addressing the challenge of maintaining pace and efficiency in a multi-team environment.

The CIO of Generali Thailand, Hyun Sook Ji, emphasized the significant impact of CAST technology in accelerating the transformation process and improving IT systems. She highlighted that CAST’s software intelligence capabilities, akin to MRI-like insights into complex custom-built software systems, have become indispensable assets. The simplified review process has instilled confidence in the software delivered by ADM partners.