The Department of Health in Ho Chi Minh City has implemented a digital communication system developed by TrueConf Server to elevate patient care and mitigate the risk of medical errors. The system fosters connectivity among over 100 affiliated hospitals in the city, improving internal communication among more than 660 medical personnel at the Ho Chi Minh City Oncology Hospital.
The initiative aimed to transform traditional quarterly medical examination and treatment briefings into an online model, necessitating the digitalization of communications across the hospital network. Recognizing the importance of cohesive communication, the Ho Chi Minh City Oncology Hospital adopted TrueConf’s video communication solution to enhance coordination and implement more effective treatment protocols.
A crucial requirement for the system was the secure on-premises storage of communication data to protect patients’ confidential information from unauthorized access. Additionally, top-quality performance was essential, ensuring clear audio and video during video conferencing, even in the presence of unstable internet connections.
The TrueConf Server was securely deployed on the hospital premises, ensuring all communications remained private within the organization. The system utilizes encryption protocols to make data breaches impossible, meeting the stringent privacy standards for healthcare communications. The video collaboration system enables medical professionals to schedule meetings and consultations efficiently, facilitating immediate treatment decisions.
The AI-based client applications for Windows, MacOS, and Linux allow IT professionals to record video calls and conferences, storing them on the server for seamless patient handovers. Medical staff can share screens and visualize essential files such as PET-CT or MRI images, contributing to more precise diagnoses.
For the 660 medical staff at the City Oncology Hospital, the TrueConf video collaboration system has eliminated communication barriers, increasing the speed and efficiency of healthcare services. The system not only minimizes unnecessary face-to-face contact but also saves valuable work time, enabling staff to respond more competitively to patient needs.
Mr. Tat Ho, IT Manager of Ho Chi Minh City Oncology Hospital, highlighted the distinct advantages of the TrueConf video conferencing software. He emphasized the software’s premium and proficient online meeting solutions, stating that it brings outstanding features to digital interactions, making them feel as authentic and effortless as face-to-face meetings.
The implementation of TrueConf Server has significantly enhanced the quality and performance of patient care, medical examinations, and treatment activities at the Ho Chi Minh City Oncology Hospital. The system has played a pivotal role in elevating the quality of patient care and nearly eliminating the risk of medical errors.
