Tata Communications and Singapore Airlines (SIA) have announced a multi-year agreement aimed at transforming SIA’s communication and collaboration tools, with the goal of enhancing employee productivity and improving the user experience.

This collaboration builds upon a longstanding partnership between Tata Communications and SIA, further strengthening their ties. The initiative leverages Tata Communications’ GlobalRapide platform to connect SIA users globally, enabling seamless communication and collaboration from anywhere.

Amitabh Sarkar, Vice President & Head of Asia Pacific and Japan – Enterprise at Tata Communications, expressed their pride in the enduring relationship with Singapore Airlines and their role as a global CommTech player in driving progress and elevating customer experiences.

Over the past five years, Tata Communications has been working closely with SIA to provide various solutions. These include the Tata Communications IZO™ SDWAN for intelligent customer call routing to SIA’s global customer service centers, ensuring a seamless customer experience. Furthermore, SIA’s pilot and cabin crew collaboration platforms are powered by Tata Communications MOVE, offering global and always connected experiences for the crew. MOVE’s intelligent cellular connectivity facilitates swift and secure data exchange on pilots’ and crew’s tablets, leading to expedited flight turnarounds, improved on-time performance, and significant cost savings compared to traditional data roaming solutions.

This partnership underscores the commitment of both companies to deliver exceptional communication and collaboration experiences for SIA’s employees and passengers.