IR, a global provider of performance management and analytics for unified communication and collaboration, IT infrastructure, and payment ecosystems, has announced new integrations with Zoom Video Communications.
This collaboration will help enterprises who run communication and collaboration ecosystems from various suppliers, allowing them to improve performance and provide a consistent end-user experience.
To fulfill the complex communication needs of the modern workplace, large, multinational organizations often deploy many collaboration technologies from multiple providers. According to the Gartner Digital Worker Experience Survey, nearly 80 percent of workers will utilize collaboration technologies for work in 2021, up from just over half in 2019. Some organizations also allow the use of personal audio and video equipment. These scenarios unavoidably add to the complex environment that IT professionals must manage and sustain properly.
John Ruthven, CEO and Managing Director, IR, said, “Many quality issues in communication and collaboration ecosystems originate from outside the collaboration platforms, but users of these tools feel its impact the most. IR Collaborate provides a single-pane-of-glass view of the ecosystem to enable IT teams to optimize the end-user experience.”
Mitch Ricks, ISV Integrator Leader, Zoom, said in a statement that Zoom’s enterprise customers frequently run complex IT ecosystems with various technology vendors that require native monitoring tools for successful support and maintenance. Together, IR and Zoom eliminate such difficulties by providing a single robust solution for IT enterprises. IR delivers value to Zoom and Zoom enterprise customers by providing end-to-end insight across IT multi-vendor ecosystems, in addition to the Zoom UCaaS platform, which includes the workloads of Zoom Phone, Zoom Chat, Zoom Meetings, Zoom Webinars, and Zoom Rooms.
IR Collaborate is a comprehensive experience and performance management solution that gives end-to-end visibility and insights into the Communication & Collaboration and Contact Center ecosystems. IR Collaborate provides visibility and insights into meeting rooms and collaboration spaces, personal audio and video devices, networks, and Session Border Controllers (SBCs) across the ecosystem, making it a convenient and powerful solution for IT teams responsible for maintaining the technology stack. Through ecosystem representations, IR adds value by simplifying troubleshooting.
