Avaya has today announced expanding its long-standing partnership with Sen Spirit Technology Limited (SST), Hong Kong’s leading distributor of communication technologies, to provide the Avaya OneCloud CCaaS to businesses in Hong Kong.
SST’s expanded partnership will enable government agencies, banks, financial institutions, and the telecommunications industry to accelerate the adoption and development of end-to-end cloud communication services. Avaya’s professional certified system engineers will also provide consulting services and technical support to our partners, propelling Avaya OneCloudTM CCaaS’s growth in Hong Kong.
Avaya OneCloud CCaaS is a key component of the AI-powered Avaya OneCloudTM Experience Platform, which includes Workstream Collaboration, Unified Communications, CCaaS, UCaaS, and CPaaS technologies.
Avaya OneCloud CCaaS powers businesses to:
Connect digital touchpoints across the customer journey, including email, messaging, chat, social, and the ability for organizations to Bring Your Own Channel (BYOC).
To achieve desired business outcomes, intelligently match customers with the best employees based on business rules, internal and external context.
Customize employee experiences with a modern workspace that easily extracts customer insights from multiple applications and systems into a single pane of glass.
Begin each customer interaction by anticipating the needs of the customer and engaging them proactively throughout an intelligent journey.
Layer on innovative cloud technologies quickly and easily to provide their customers with more options, faster responses, and a more personalized approach.
Marcos Ong, Managing Director, Avaya Hong Kong and Macao, said, “Hong Kong has always been at the forefront of global digitalization. The rapid growth of Avaya OneCloud CCaaS in Hong Kong will greatly facilitate the process of digitalization for business communications. As Avaya deepens its collaboration with SST in the days ahead, we will continue to focus on ‘experiences’ and help businesses create a powerful closed-loop total experience that ranges from employee experience, customer experience, to multi experience and user experience.”
Avaya OneCloud CCaaS enables organizations to make each interaction effortless, seamless, and context-driven, resulting in memorable customer and employee experiences. Avaya provides the right resources to customers and employees at the right time, and AI-powered workflows provide context and virtual assistance to employees to create more rewarding engagement, while advanced management tools deliver insights across the organization.
