DiGiSPICE Technologies has launched a new-age startup, Korero Platforms, offering communication platform-as-a-service (CPaaS) solutions to enterprises. Korero, meaning conversations, will enable omni-channel, contextual conversations between future-ready businesses and their stakeholders by harnessing the latest AI technology to improve the connected customer experience.
Korero Platforms will leverage DiGiSPICE’s global presence and experience in running technology and content focused platforms and solutions for public as well as private enterprises. Enterprise customers leveraging Korero Platforms’ Communication Platform-as-a-Service (CPaaS) offerings are expected to get 20 – 25 percent higher RoI in their marketing campaigns and reduce the cost of engagement with clients by 30 percent. This harnesses the power of AI and Cloud as well as on-premise solutions, to offer tailored interactions with different stakeholders.
While Korero Platforms is industry agnostic and can be deployed to optimize customer communication across businesses of every size and in every sector, the company’s present focus is to drive adoption in Retail/ e-Commerce, BFSI and Utilities with large enterprises, MSMEs as well as start-ups in the new economy. It has already on-boarded leading public and private enterprises as customers in India.
Speaking on the launch, Dilip Modi, Founder, Korero Platforms & Spice Money said, “Businesses today are interacting with different stakeholders, who prefer different channels of communication. Enterprises have to thus, keep pace with changing communication trends while at the same time keeping their costs in check. Through DiGiSPICE’s 20 year rich experience, we identified the need of enterprise customers, upcoming start-ups and next-gen marketers, for an omni-channel communication platform-as-a-service offering to drive superior customer engagement.”
Korero Platforms, with its omni-channel capability allows seamless handling of inbound communication and acts as a contact hub that tracks recipient behavior in terms of channel preferences and engagement patterns. The AI-based recommendation engine of Korero Platforms enables enterprises to leverage analytics on user behaviour, channel preferences and actionable insights to tailor their marketing communication campaigns.
Currently, Korero Platforms offers services for SMS, Voice (Inbound, Outbound, TFN), eMail, WhatsApp (Broadcast and 2 way), App Push Notifications, In App Messaging and Web Push Notifications. By building extensive patterns about the audience’s habits and what leads them to convert, enterprises can extend their campaign reach with Korero Platforms.
