Indians More Vulnerable to Tech Support Scams: Microsoft Report
Indian consumers have emerged as more vulnerable to technology support-related scams ahead of the global average and lost over Rs 15,000 on an average in such scams, according to the latest Microsoft report.
According to the findings of Microsoft’s 2021 Global Tech Support Scam Research report, consumers in India experienced a relatively high scam encounter rate of 69 percent in the last 12 months, similar to the 70 percent rate experienced in 2018. In contrast, there was an overall 5-point drop in scam encounters globally with a rate of 59 percent over the same period.
Almost half of consumers surveyed in India (48 percent) were tricked into continuing with the scam – an 8‑point increase from 2018, and 3-times higher than the global average (16 percent). One in three (31 percent) of those surveyed continued engaging and eventually lost money, an increase of 17 points compared with 2018 (14 percent).
$49 Malware Evolves to Steal Information of Mac Users
Check Point Research (CPR) sees a new strain of malware that has evolved to steal the information of MacOS users. Named ‘XLoader,’ the new strain is a derivative of the famous ‘Formbook’ malware family, which mainly targeted Windows users, but disappeared from being on sale in 2018. Formbook rebranded to XLoader in 2020. Over the past six months, CPR studied XLoader’s activities, learning that XLoader is prolific, targeting not just Windows, but Mac users as well.
Hackers can buy XLoader licenses on the Darknet for as low as $49, equipping them with capabilities to harvest log-in credentials, collect screenshots, log keystrokes, and execute malicious files. Victims are tricked into downloading XLoader via spoofed emails that contain malicious Microsoft Office documents.
Rezo.ai Enhances Agent Efficiency 2.5x, Cuts Operational Costs in Contact Centers by 20-30%
Rezo.ai, an AI-powered contact center, has brought down customer query resolution time from days to a few seconds for leading businesses. Automating interactions with Rezo.ai across multiple channels – email, chat, voice, and social, has helped businesses bring down the operational costs by 20-30 percent.
Rezo.ai analyzes customer–agent interactions, coaches and trains agents, and enhances the customer experience (CX) with in-built robotic process automation (RPA). Companies in BFSI, airlines, logistics, and several other industries rely on contact centers for handling customer service requests, queries, and escalations. The solution can assist agents or can run in a fully automated manner. In an assisted manner, agents can handle 2.5x the volume and with an automated system, exponential volumes can be handled with ease.
